A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to: * Eliminate distractions and improve your concentration on what is being said* Locate key words, phrases, and ideas while listening* Cut through your own listening biases* Interpret body language clues* Ask constructive, nonthreatening questions that elicit real information* Get others to listen to you* Master a whole range of listening skills that you can use on the job and in your personal lifeListening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
As much as 40% of the working day is spent listening - but are we really concentrating or is it just going in one ear and out the other? As a result, instructions are misunderstood, projects misdirected and money is wasted. This revised guide to mastering an essential but frequently neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, asking constructive but non-threatening questions and mastering other listening skills with direct applications to work and personal situations.
Author Madelyn Burley-Allen
Number Of Pages 208 pages
Edition Description Revised
Series Wiley Self-Teaching Guides
Publication Date 1995-02-20
Publisher Wiley & Sons, Incorporated, John
Series Volume Number 144
Edition Number 2
Copyright Date 1995
Weight 13.4 Oz
Height 0.5 In.
Width 7.5 In.
Length 9.5 In.
LC Classification Number BF323.L5B87 1995
Dewey Decimal 650.1/3
Dewey Edition 19
Table Of Content
Table Of Content What Is Listening and What Can It Do for You'.How You Got to Be the Listener You Are.Barriers Between Listener and Speaker.Listening to Yourself.Making Listening Work for You.Getting Others to Listen to You.Putting It All Together.Notes.Suggested Reading.Index.
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Condition: Book is like new, in excellent condition. But is a little worn around the edges from storage.